FAQ
SHIPPING & PAYMENT INFORMATION
1. When will my order ship?
Orders are typically processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
2. Will I have to pay international taxes & duties?
Yes, if you are ordering from outside of Switzerland, customs duties and taxes may apply based on your destination. These charges are the responsibility of the customer.
3. What shipping options are available?
We offer various shipping options, including standard and express shipping. You can select your preferred shipping method at checkout.
4. How can I track my order?
After your order has shipped, you will receive an email with tracking information. You can track your order on our website or through the shipping carrier’s site.
5. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate changes.
6. What should I do if my package is lost or stolen?
If you believe your package is lost or stolen, please contact us immediately. We will assist you in resolving the issue with the shipping carrier.
ORDER INFORMATION & CONCERNS
1. My order status says "Unfulfilled." What does that mean?
"Unfulfilled" means that your order has been received but has not yet been processed for shipping. Once your order is processed, the status will be updated to "Fulfilled."
2. Why was my order canceled?
Orders may be canceled for various reasons, including payment issues or stock availability. If your order is canceled, you will receive an email notification explaining the reason.
3. How can I check the status of my order?
You can check your order status by logging into your account on our website or by using the tracking link provided in your shipping confirmation email.
4. Can I modify my order after it has been placed?
Once an order has been placed, we cannot guarantee modifications. However, you can contact us as soon as possible, and we will do our best to assist you.
5. What if I received the wrong item?
If you receive an incorrect item, please contact our customer service team immediately. We will help you resolve the issue and ensure you receive the correct product.
6. How do I cancel my order?
If you wish to cancel your order, please contact us within 24 hours of placing it. After this time, we may not be able to cancel your order if it has already been processed.
WATCH SPECS & WARRANTY
1. What type of movement is used?
Our watches utilize high-quality Swiss quartz movement for precision and reliability.
2. Are Vorelon watches waterproof?
Yes, many of our watches are water-resistant. Please check the specific product details for water resistance ratings.
3. What type of leather is used?
We use premium genuine leather for our straps, ensuring durability and comfort.
4. What is the glass made of?
Our watches feature mineral crystal or sapphire glass, providing scratch resistance and clarity.
5. Why are the hands on my chrono subdials not pointing straight up?
This may occur due to the calibration of the chronograph function. If you notice any misalignment, please contact our customer service for assistance.
6. Is there a warranty?
Yes, Vorelon watches come with a warranty covering manufacturing defects. Please refer to our Warranty Policy for more details.
7. What type of battery is used?
Our watches typically use standard watch batteries, which are easy to replace.
8. How do I replace my battery?
To replace the battery, we recommend visiting a professional watchmaker or jeweler. If you need assistance, please contact our customer service team.
9. How can I find the specifications of a specific watch?
You can find detailed specifications for each watch on the product page of our website. If you have further questions, feel free to contact us.
10. What should I do if my watch needs repair?
If your watch requires repair, please contact our customer service team. We will guide you through the process and provide instructions on how to send your watch for servicing.
If you have any other questions or need further assistance, feel free to reach out to us at hello@vorelon.com.
