Shipping policy
At Vorelon, we are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping policy:
1. Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Methods
We offer various shipping options to suit your needs. Shipping methods include:
- Standard Shipping: Estimated delivery within 8-14 business days.
Shipping times may vary based on your location and the shipping method selected.
3. Shipping Rates
Shipping costs are calculated at checkout based on the shipping method and destination. We occasionally offer free shipping promotions; please check our website for details.
4. International Shipping
We currently offer international shipping to select countries. Customs duties and taxes may apply depending on the destination country and are the responsibility of the customer. Vorelon is not liable for any additional charges incurred during customs clearance.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order on our website or through the shipping carrier’s website.
6. Shipping Issues
If you encounter any issues with your shipment, such as delays or missing items, please contact our customer service team at hello@vorelon.com. We will do our best to assist you.
7. Change of Address
If you need to change the shipping address after placing an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate address changes.
8. Lost or Stolen Packages
Vorelon is not responsible for lost or stolen packages once they have been marked as delivered. If you believe your package is lost, please reach out to the shipping carrier for assistance.
9. Contact Us
If you have any questions about our shipping policy, please feel free to reach out to us at hello@vorelon.com.
Thank you for choosing Vorelon! We appreciate your business and look forward to serving you.
