Refund Policy

At Vorelon, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to make the return process as easy as possible.

Eligibility for Refunds

1. Return Period: You may request a refund within 30 days of receiving your order.
2. Condition of Items: To be eligible for a refund, items must be unworn, in their original condition, and in the original packaging.
3. Proof of Purchase: Please retain your receipt or proof of purchase.

How to Request a Refund

1. Contact Us: To initiate a refund, please contact our customer service team at hello@vorelon.com with your order number and details of the item(s) you wish to return.
2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return your item.

Return Shipping

• Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.

Processing Your Refund

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you would like to exchange your item for a different size or style, please follow the same steps as outlined above and mention your exchange request in your message to our customer service team.

Contact Us

If you have any questions about our refund policy, please feel free to reach out to us at hello@vorelon.com.

Thank you for choosing Vorelon! We appreciate your trust in our brand and look forward to serving you.